Frequently Asked Questions

Your guide to beauty, shipping, and all things FOCALLURE.

Are FOCALLURE products cruelty-free?

Yes, we are committed to ethical beauty. FOCALLURE is a 100% cruelty-free brand, and we do not test our products or ingredients on animals.

How long does shipping take?

Standard international shipping typically takes 7-15 business days depending on your location. You will receive a tracking number via email as soon as your order ships.

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.

Are the ingredients safe for sensitive skin?

Our products are formulated with high-quality ingredients; however, we recommend checking the full ingredient list on the product page and performing a patch test before full application.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 2 hours of placing your order by contacting our customer service.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.